Terms of service

Agreeing to these terms

By using BonaFile you agree to these terms. If you are using it on behalf of a firm or an organisation, you confirm you are allowed to accept them for that organisation.

What the service does

BonaFile reads a chat export you supply and produces a record from it: a list of calls, a searchable transcript, figures about the conversation, and pages you can print. The file is uploaded over an encrypted connection, processed on our servers in the United States, and deleted at the end of the retention window on your plan — three days by default. What we hold, for how long, and how to delete it sooner are set out in the privacy policy.

We aim for the record to be an accurate reflection of the file you gave us, and we state plainly on the output where the underlying data is incomplete or uncertain. We do not verify that the conversation itself is genuine, and we cannot.

Your responsibilities

You agree that:

• You have the right to use the conversation you analyse. In most places that means you were a participant in it, or you have the permission of someone who was.
• You will not use the service to build a record you know to be misleading, or to alter, fabricate or misrepresent evidence.
• You will not present the output as something it is not — for example, as a certified forensic examination, or as a document produced by a lawyer.
• You are responsible for what you submit to any court, agency or authority, including anything produced here.

This is not legal advice

BonaFile is not a law firm and gives no legal advice. Nothing here creates a lawyer–client relationship, and nothing produced by the service is a substitute for advice from a qualified lawyer in your jurisdiction. See the separate note on this for more.

Payment

There is no free plan. What is free is looking: the analysis of your conversation is on screen in full before you pay anything, and payment buys the output you can file. Plans are charged once, as described on the pricing page — a purchase is not a subscription and nothing renews. Firms are priced individually and the terms of that arrangement are whatever we agree with you in writing.

Prices may change, but not for something you have already bought, and we will tell subscribers before a change takes effect.

How plan changes are priced, what carries over when you move between plans, when your billing date falls and when money is refunded are set out in full in the payments and billing policy, which forms part of these terms.

Accuracy, and its limits

We work hard on accuracy and we say openly where a chat export cannot support a firm answer — for example, that call durations are rounded down, or that answered calls were not written into conversations before late 2023.

But the record can only be as complete as the file you supply. We do not warrant that the output is free of error, that it will be accepted by any court or agency, or that it will produce any particular outcome in your case.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for the outcome of any application, petition or proceeding in which the output is used. Our total liability to you is limited to the amount you paid us in the twelve months before the claim.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

Ending the agreement

You may stop using the service at any time and close your account. We may suspend or end access if these terms are broken, and we will tell you why unless we are legally prevented from doing so.

Closing your account deletes your conversations and the records built from them. Export anything you need first — we cannot recover it afterwards, which is the point of deleting it properly.

Governing law

These terms are governed by the law of the Commonwealth of Virginia, United States of America, and its courts have jurisdiction over any dispute. If you are a consumer, this does not remove protections you have under the law of the country you live in.