Questions
Everything people ask us.
Grouped by what is actually worrying you. If your question is not here, write to us and a person will answer it.
01
Getting your chat out
The part people get stuck on first.
WhatsApp, Snapchat, Instagram, Telegram and more, and you can always upload screenshots instead — that route works for any chat app there is. For WhatsApp: open the conversation, tap the name at the top, scroll down and choose Export chat. When it asks about media, choose Without media. WhatsApp will email the file to you, usually within a minute. It works the same way on iPhone and Android.
No. Choose Without media. The photos would make the file enormous and are not needed — your photos are still counted, because the chat records where each one was sent.
Yes. A five-year conversation of about a quarter of a million messages takes roughly nine seconds. Longer chats take a little longer, and nothing is truncated.
Yes. Run each one separately and you get a record for each. Many people do one for their partner and one for a family group chat.
The record can be produced with a translation set beside the original, and screenshots can be read in as well. Both are included in the paid plans.
02
Privacy and safety
The questions we get asked most, and the ones we care most about answering properly.
Yes. It is encrypted on the way up, processed on our servers in the United States, and deleted three days afterwards. You can shorten that, extend it to seven or twenty-one days, choose a year on the archive and firm plans, or delete it yourself at any moment. We do not sell it and we do not train models on it.
Access is restricted to the few people who need it to run the service, it requires a specific reason, and every access is logged. Nobody browses customer conversations, and the short retention window means there is usually nothing left to look at. We would rather tell you that than claim a technical impossibility that is not true.
The honest answer is that short retention is the real protection: a conversation is gone three days after it is processed, so a breach reaches far less than it would at a company holding everything forever. Data is encrypted in transit and at rest. If the company were ever sold, the privacy policy travels with it — a buyer inherits the commitments, and you would be told before anything about your data changed.
No. Your conversation is not used to train any model, ours or anyone else's. Where translation uses an outside model provider, it runs under a zero-retention agreement: they do not store it and they do not train on it.
Your email address, your plan, a record of your payment, and your conversation for the retention window you chose. You can read the full detail in the privacy policy.
Yes. It is how your plan follows you between machines, and it is how you set your retention window and delete your data when you want it gone.
03
Using it in your case
What the record is, and what it honestly is not.
Yes, and a person does the certifying. Our models produce the translation and quality-check it, flagging anything they are unsure of. A competent human then reviews it against the original, corrects what needs correcting, and signs the Certificate of Translation Accuracy — the certificate attests to that person's competence and to the completeness of the work, which is what makes it a certification rather than an output. We also provide an independent third-party verification document, and notarisation where you want it; a notary confirms who signed, not whether the translation is correct.
We cannot promise that, and you should be wary of anyone who does. What we can say is that the record states plainly where it came from and what it cannot show, which is what makes a document hard to argue with. Whether it helps your particular case is a question for a lawyer.
No. We organise your messages and tell you honestly what they show. We do not assess your case or tell you what to file. If your case is difficult, speak to a qualified immigration lawyer.
That is exactly what it is built for. Every line points back into your own chat, so anything in the package can be checked against the original file.
You will be told, on the page, before you file anything. A quiet stretch in a conversation usually has an ordinary explanation, and it is far better to know about it now than to be asked about it later.
Because WhatsApp rounds them down. A call shown as seven minutes ran anywhere up to eight. Any total built from them is slightly short, so we label it as a floor rather than presenting it as exact.
04
Paying
Short version: look first, decide after.
Yes — open the sample record. It is the whole product running on a real conversation: every call, every message, and all the figures, on screen, for as long as you like. You only pay when you want the printed pages to hand in.
$499 for one record and $799 for five, paid once, with no subscription. Both are certified: the translation, the Certificate of Translation Accuracy, the third-party verification document, human review and notarisation are all included — there is no cheaper tier that leaves the certificate off. More records can be added to either plan at $75 each, so three records is $649. Priority processing is $75. Plus tax where it applies, and flexible payment options are offered at checkout. Law firms are priced individually around their volume.
Until we start work you can have your money back in full, for any reason or none — and because the analysis is free before you pay, you already know what you are buying. Once a person has begun reading and translating your conversation that work has been performed and cannot be returned, but if anything about it is wrong we will correct it at no charge and with no deadline.
No. Payments are handled by our payment processor and card details never reach our systems.
05
Translation, certification and USCIS
What the regulation asks for, and the three things vendors commonly claim about it that are not true.
8 CFR 103.2(b)(3) is the whole of it: “Any document containing foreign language submitted to USCIS shall be accompanied by a full English language translation which the translator has certified as complete and accurate, and by the translator's certification that he or she is competent to translate from the foreign language into English.” A certificate that says those two things, and identifies exactly what was translated, satisfies the rule.
No. The regulation sets no credential requirement and USCIS keeps no approved-translator list. What is required is the translator's own certification that they are competent and that the translation is complete and accurate. Vendors who imply otherwise are describing their product, not the rule.
No. There is no notarisation mandate in 8 CFR 103.2(b)(3) or the Policy Manual. Notarisation attests to a signature, not to the accuracy of a translation. We offer it because consulates, courts and some receiving bodies do ask for it — but for a USCIS filing it is optional, and anyone telling you it is compulsory is selling it to you.
No. The USCIS Policy Manual is explicit — Volume 1, Part E, Chapter 6: “A summary of a document prepared by a translator is unacceptable.” The translation must be full. This is why a chat exhibit is produced message by message with nothing dropped, however long the conversation runs.
For documents, the regulation imposes no disinterested-party requirement. The rule people cite governs interpreters at interviews — Policy Manual Volume 7, Part A, Chapter 5 — and is routinely conflated with the document rule by vendors selling certification. That said, an independent translator is harder to argue with, which is why the third-party verification exists.
No, and treat anyone who does with suspicion. What can be done is to meet the stated requirement exactly, in full, with the certificate the regulation asks for and a record where every line is traceable to the original export. Acceptance is the adjudicator's decision, not a vendor's to promise.
Both, in that order, and the order is the point. Software parses the export deterministically — timestamps, speakers and message order come from the file, not from a model reading it. A model then drafts the translation line by line against the original, flagging anything it is unsure of rather than smoothing it over. A person reads it against the source, works through every flagged line, and signs the Certificate of Translation Accuracy in their own name. No stage both decides and certifies, and no certificate is signed by software.
One as standard — the Certificate of Translation Accuracy, signed by the translator, which is what 8 CFR 103.2(b)(3) asks for. Where independent verification is wanted there is a second, separate certificate from a third-party verifier who is not the translator. Notarisation of the translator's signature is available on top of either, though USCIS does not require it.
167 languages across 26 writing systems, plus 98 regional varieties recorded under the name a client actually uses — Mirpuri and Pothwari rather than only Punjabi, Darija rather than only Arabic. 21 are written right to left. Of the 167, 67 have a measured quality score against a public corpus and the rest are supported but unmeasured; those are different claims and we do not merge them.
Because it decides which side of an exhibit a message is attributed to, and therefore who is recorded as having said what. Six varieties are written in a different script from their parent language — Mirpuri, Pothwari and Pahari route as Arabic where Punjabi is Gurmukhi, and Kurmanji and Zazaki as Latin where Kurdish is Arabic. A table that inherits direction from the parent reverses every attribution in those cases, so ours is tested against real text rather than assumed.
Still stuck?
Ask us directly.
We are small, we read everything ourselves, and we answer — usually within a working day. If you are up against a deadline, say so at the top.