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GOOD FAITH, ON THE RECORD.

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Talk to a person.

We are small, we read everything ourselves, and we answer. If you are up against a deadline, say so at the top and we will move you up the queue.

  1. 1Your message
  2. 2Verify email
  3. 3Sent

Send us a message

Everything here goes straight to a person, not a ticket queue. The more you tell us, the more useful the first reply is — a firm usually gets pricing for their volume back in the same message.

Next: we email you a six-digit code.

It confirms the address is yours, which is how this form stays free of bots without a puzzle. Your enquiry is submitted after verification; a draft is saved in this browser while you write.

Please do not paste your conversation here — we never need it, and email is not the place for it. What you type stays in this browser until you send it.

On-demand processing

Send us the chat and we produce the record, translation and certification for you.

contact@bonafiles.com

Help using it

Stuck on an export, or the record does not look right?

contact@bonafiles.com

Privacy questions

Anything about what we hold, or a data request.

privacy@bonafiles.com

Legal and press

Terms, policies, or a question from a journalist.

legal@bonafiles.com

Law firms

Pricing for your volume, seats, or a data processing agreement.

firms@bonafiles.com

How quickly we reply

Usually within one working day. If you are facing a filing deadline, put the date in the first line and we will treat it as urgent.

What we cannot help with

We cannot advise on your case, tell you what to file, or say whether your evidence is enough. That is a lawyer's job, and getting it wrong would cost you far more than it would cost us. See Not legal advice.